Refund Policy — api100

1. Subscription Plans

We offer a 7-day money-back guarantee on your initial monthly or annual subscription purchase if you have utilized less than 10% of your allocated monthly credit pool. If you are dissatisfied with the service within this window, contact [email protected] for a full refund.

2. Credit Top-Up Packs

Purchased top-up credit packs that have not been consumed are eligible for a refund within 14 days of purchase. Once credits have been spent on model token inference, that portion is non-refundable as third-party compute costs have already been incurred.

3. How to Request a Refund

To submit a refund request, email [email protected] with your account email address and transaction order reference ID. Our billing operations team processes verified requests within 3 business days.